SOEST offer 2-year warranty for all SOEST products. The warranty period starts from the date of shipment from SOEST.

The warranty does not apply to equipments or parts damaged by Improper handling, negligence, regular damages or hits, accidents, theft, vandalism, fire, water, etc. 
Misuse of products out of its operation range listed on the specification or user manual, such as wrong electrical power plug-in, storage or working temperature exceeds its limit, direct touch on the surface of CCD sensor, etc.
Modification, maintenance or repair of the products not performed by SOEST, or authorized technicians.

All products within the standard warranty period, except void of warranty items, will be repaired for free.
Products outside standard warrant period, as well as void of warranty items will be repaired at reasonable cost. The repair cost estimate will be informed to the customer before proceeding.
The standard repair within warranty does not cover product refurbishment, including fixing the surfaces of products, changing boxes and packaging material, replacing wires, refilling accessories, etc. If customers require product refurbishment, we will send the cost estimate for their confirmation.
All defective products will be repaired and returned to customers within 7 work days after the date of receipt.